General
- Rates subject to change
- Bookings essential
- The 20minute training forms part of the 1 or 2 hour experience
- Height restriction is 1.1m tall
- Weight restriction – 125kg
- Other restriction – No pregnant ladies allowed to ride
- All weather activity – Rain jackets are provided
- Open 7 days a week
- Tour times every hour subject to availability
- 2 Hour tour only in off peak periods
- Please note that the Big Tree route is not always available due to forest harvesting. An alternative route will be selected in the interest of safety.
- Arrival time is 20 minutes before the time of tour booking
- No late arrivals will be accommodated
- Please Note: 06:00, 18:00 and 19:00 tours are Village Tours due to restricted access in the Forest after hours
- Payment options accepted: Payment may be made via Visa or MasterCard credit cards or by bank transfer into the SEGWAY TOURS bank account, the details of which will be provided on request
Condition of Payment
- This company will claim a 100% deposit based on the general practice of the Industry.
- A 100% deposit or upfront credit card payment will confirm all bookings. No booking can be confirmed without the required proof of payment, credit card payment or bank cheque clearances, received.
- Tour Operators only: Vouchers acceptable. Payment terms strictly 30 days from invoice.
Confirmation of Bookings & Final Numbers
Confirmation of bookings, final numbers and requirements must be confirmed at least 48hrs in advance.
Cancellation Policy
Based on the general practice of the Industry:
- A 85% refund will be granted should Client / Operator cancel or amend the booking 24 hours prior to the activity date booked.
- A 0% refund will be granted should Client / Operator cancel or amend the booking prior to arrival on the exact date of the activity date booked.
- A 0% refund will be applicable should the Client / Operator fail to arrive.
- A 0% refund will be applicable should the Client / Operator arrive late for the booked tour.
- A 85% refund will be considered on merit, by management, in the event of hospitalisation / accident or death, upon receipt of proof.
- A 85% refund will be granted to Clients / Operators should Segway Tours cancel any activity in the interest of safety.
- No refund will be granted should the Client / Operator not complete the tour
- A 0% refund will be applicable should the Client / Operator fail to arrive.
No late arrivals will be accommodated.
Any refund is subject to a 15% handling fee.
There is a 7 working days waiting period for any refund.
Additional Extras
All extras not mentioned, for own account and should be settled before departure.
Privacy Policy
Tsitsikamma Segway Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA)